Infrastructure Technician (IT)

Level 2 & 3
Employers looking for an Infrastructure Technician (IT) Apprentice are searching for someone who is technologically minded and passionate in that sector. Some IT roles will require both infrastructure and software, so ensure that you understand the job role effectively. There are positions that require the IT Apprentice to give customer support, which means that communication skills are a must.

Personal Presentation

An essential part of making a good impression at interview is dressing smart. Yet do your research to see what type of business they are. Look on their social media, are they in a more casual setting? Do they were more formal attire? This will give a good indication regarding your interview. However, even if the business is more informal, you should still dress smartly.

Making sure your body language is open and confident is another method of communicating that you are reliable. Nodding your head occasionally shows that you are actively listening.

Interview Preparation Tasks

    1. Read the Interview Confirmation email thoroughly. Familiarise yourself with the location that your interview will take place at. Check transport times. Read through any extra details or helpful advice in the email ton help you prepare.
    2. Research the company you are interviewing for the position at. Look at their website and social media accounts. Find out who founded the company and when, what the company does, who their clients or customers are. The employer will ask what you know about the company, so find out as much as possible.
    3. Have 2 open questions prepared to ask the employer about their company.After you have researched the company prepare at least two questions to ask the employer about the company. Make sure you aren’t asking questions that are already answered on the website. Don’t asked closed questions (questions that can be answered with a yes or no).
    4. Study the Job Description and think about what your transferrable skills are.
      Consider what would be expected of you in the role on a day to day basis and review your work experience and the skills you have previously gained. Work out which skills you have that would benefit the company and keep these in mind when you are talking about what you can bring to the company.
    5. Research the company’s competitors if they have any. Being able to give suggestions and ideas for improvement at the company is a great way to show you are informed and proactive.

Talk a little about your personality and related interests, mentioning any awards or achievements. Don’t over share information about yourself but don’t give too short an answer.

Give an overview of the company whilst mentioning some facts that you learned about them to show you researched the company before the interview.

Implement your research on the company into your answer, for example, mentioning any recent projects the company have undertaken or company ethics.

Reflecting on an example of prioritising tasks during a heavy workload is a positive way to show competency in a role and demonstrates organisational skills. This question can also give an indication of how well you react in an urgent situation.

This question could be asked by companies that use business to consumer (B2C) marketing or by digital media and graphic design agencies. This because it can be a good indicator of how you respond to challenging situations.

An answer to this question requires an element of story telling and is a good time to show your positive traits and team – player qualities. You could discuss compromising and finding a solution to suit each person involved etc.

Talk about any relevant software packages you have used, for example Microsoft Packages including Word, Excel and Powerpoint, Adobe software – especially Photoshop and Illustrator. Any digital illustration software or video editing software shows excellent ability in the sector. Any technical office systems that you have had previous use or an overview of would also be advantageous.

If the role includes creating Social Media content, showing evidence of any experience you have of participating in the running of social media for other companies or for a personal blog evidences your content marketing ability.

Showing examples of work completed using this software is a great visual way to evidence your skills and gives the employer an insight into your capabilities and style of work.

Strengths – Mention two or three strengths (for example, communicating effectively, time management and organisational skills) and give an example of one of them.

Weaknesses – This is where you can show you are honest, can self-evaluate and are keen to improve. Choose a positive aspect of your personality and mention how this can be slightly detrimental.

Although this is slightly personal this gives the employer an insight into yourself as a person as well as the roles you may wish to progress to. For example, motivation to build a successful career in the sector or your passion to work with children and young people, mentioning what makes you want to work with them.

Be honest about your reasons for leaving your last role but mentioning wanting a career with more opportunities for progression or how the role you are interviewing for is a much better fit for you and why is often in line with what the employer is looking for as an answer.

Use this time to ask questions about the business, daily operations or their expectations of you as an employee in this role. Do not ask questions about the company that could have been answered previously with an online search. Aim to ask open ended questions that won’t result in the employer just giving a yes or no answer.

Think about the business as a whole and positions you could progress to within, taking into account your wider ambitions. Most employers want to hire someone with drive and determination so don’t be afraid to set your goals high.

Before the interview be aware of how much the role offers on the job description and research salary expectations in this sector based on those in positions that have similar experience to yourself.